Returns, Refunds and Exchanges Policy

Thanks for shopping at Justrite Superstore. If you are not entirely satisfied with your purchase, we're here to help.

HOW TO RETURN AN ITEM

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.

After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at helpdesk@justriteonline.com and we will try to help if we can.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please send your returned item to:
Justrite Superstore
Okeho Street,
Dopemu,
Lagos

Include in your package a signed letter stating the reason for your return and the original receipt.

If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly

Please be advised that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer's warranty). Justrite will not replace or issue refund for items that fall into this category.

For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


GENERAL RETURN POLICY ELIGIBILITY (& WARRANTY EXCEPTION)

Most items sold on Justrite follow general return policies set by us or individual sellers, but some products have different policies or requirements associated with them. Products in the categories below are not eligible for return:

  • Products that have been installed, used, or altered from their original condition
  • Products with tampered or missing serial / UPC numbers
  • Products damaged due to misuse
  • Products in the Games, Music, Movies and Computer Software category that are not faulty and have been opened/unsealed
  • Products in the Food & Drink category
  • Products in the Beauty, Health and Personal care category
  • Jewelry, innerwear, lingerie, and socks
  • Products in the Books category
  • Products with broken package seals

Defective products with manufacturer’s warranties have different policies:

If a product is covered under a manufacturer's warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge.

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